Hotel Policies

This property has the following check-in and check-out times and policies:

Check-In: 3:00 PM

Check-Out: 11:00 AM

Your reservation is Non-Refundable
The hotel reserves the right to cancel any reservations with an invalid credit card provided, without prior notice

Check-In Policy

Check-in starts at 3:00PM.
We accept Visa, MasterCard, AMEX, JCB and UnionPay. Kindly note that we are a cashless hotel.
Valid photo identification or passport is required at check-in.
- Malaysia Residents: identification card or work permit
- Non-residents of Malaysia: passport only
The hotel is only able to accept guests of ages 18 and above.

Check-Out Policy

Check-out time is by 11:00AM.
A full day charge applies to late check-out after 2:00PM and will be subject to any rate differences.
A replacement fee of MYR30.00 per lost towel or slippers applies.

During Your Stay

No eating and drinking in the rooms and capsules, with the exception of plain water.
No pets and durians within the hotel premises at all times.
Only one (1) guest per capsule is allowed.
Please remove your shoes before entering the rooms.
Please keep your volume down after 10:00PM so as not to disturb other guests.
Non-registered hotel guests are not permitted on guest floors and in the rooms at all times.
By staying at the hotel, you agree to conduct yourself in a respectful and responsible manner, and will not cause any disturbance or annoyance to other guests.
You shall be liable for any loss or damage caused by you, your companion(s), or your visitor(s) at the hotel.

‘No Smoking’ Policy

By law, smoking is NOT allowed within the hotel premises. Please ask our staff for the nearest smoking point.
Resthub reserves the right to charge a cleaning fee of MYR250.00 to any guest caught smoking within the hotel premises.
Guests caught smoking within the hotel premises will be reported to the Authorities.
You shall be liable for any cost, loss or damage caused at the hotel that is due to your failure to comply with this policy.

Management Rights

Resthub reserves the right to remove guests who do not comply with our policies and/or are seen as a disruption or threat to other guests or our staff. Your reservation and stay at the hotel will be cancelled without compensation or reimbursement, and you must leave the hotel immediately.
In the case of a default in payment, Resthub has the right to remove your belongings from any area occupied by you.
Nothing mentioned shall be deemed to constitute or create any tenancy or sub-tenancy agreement. Resthub shall always be deemed to be in full and absolute possession of the entire hotel premises.